For every occupation, there is a catalog of secrets only its employees are aware of—such as how waiters with heavy platters know to look straight ahead, and never down. Armed with a bag of reader mail, Matthew Baldwin unfurls a whole lot more true insider knowledge.
Here are a few examples:
Attorney
Do whatever it takes to fit your contracts onto a single page: Format with single-spacing, use a 10- or 9-point font, and reduce the margins to less than an inch. Most people assume any contract that fits on one page will be simple and straightforward, and even sophisticated negotiators can be charmed by the lack of a staple.Desktop Support
When desktop support technicians resolve a ticket, they are usually required to document the cause and solution to the problem. Supervisors see these records, so you have to be professional, but can usually get away with using the acronym “PEBKAC” in situations where the user caused the initial problem. PEBKAC stands for “Problem Exists Between Keyboard and Chair.”Nurse
Patients will occasionally pretend to be unconscious. A surefire way to find them out is to pick up their hand, hold it above their face, and let go. If they smack themselves, they’re most likely unconscious; if not, they’re faking.Photographer
When taking family portraits that include a dog, don’t use the dog’s name or say “doggie, doggie” to get its attention, because it might trot over to you. Instead, call out “kitty, kitty, kitty.” The dog will perk up and look around for a cat, and you can get a great shot if you time it right.
