When seniors call computer tech support…

A scene of confusion, desperation, humor, exasperation, frustration, and anger…

Tech support: What kind of computer do you have?

Customer: A white one…

Tech support: Click on the ‘my computer’ icon on to the left of the screen.

Customer: Your left or my left?

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Customer: Hi, good afternoon, this is Martha, I can’t print. Every time I try, it says ‘can’t find printer. I’ve even lifted the printer and placed it in front of the monitor, but the computer still says he can’t find it.

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Customer: My keyboard is not working anymore.

Tech support: Are you sure it’s plugged into the computer?

Customer: No I can’t get behind the computer.

Tech support: Pick up your keyboard and walk 10 paces back.

Customer: OK

Tech support: Did the keyboard come with you?

Customer: Yes

Tech support: That means the keyboard is not plugged in.

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Customer: I can’t get on the Internet.

Tech support: Are you sure you used the right password?

Customer: Yes, I’m sure. I saw my colleague do it.

Tech support: Can you tell me what the password was?

Customer: Five dots.

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Tech support: What anti-virus program do you use?

Customer: Netscape.

Tech support: That’s not an anti-virus program.

Customer: Oh, sorry… Internet Explorer.

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Customer: I have a huge problem. A friend has placed a screen saver on my computer but every time I move the mouse, it disappears.

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Tech support: How may I help you?

Customer: I’m writing my first email.

Tech support: OK, and what seems to be the problem?

Customer: Well, I have the letter ‘a’ in the address, but how do I get the little circle around it?

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A woman customer called the Canon help desk with a problem with her printer.

Tech support: Are you running it under windows?

Customer: No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine.

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Tech support: Okay Bob, let’s press the control and escape keys at the same time. That brings up a task list In the middle of the screen. Now type the letter ‘P’ to bring up the Program Manager.

Customer: I don’t have a P.

Tech support: On your keyboard, Bob.

Customer: What do you mean?

Tech support: ‘P’…..on your keyboard, Bob.

Customer: I’M NOT GOING TO DO THAT

Thanks, Gene
 
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