We have a beautiful day here in St. Louis today. High is supposed to be in the mid 70s (F) today but it’s supposed to drop to a high in the mid 40s on Monday and rain is moving in on Sunday.
I’m working on some projects around the house today. I need to clean out my gutters and make a couple repairs to an area where critters can get in. If I have time I think I’m going to try to string up my Christmas light outside while it’s so warm.
TV Troubles: I’m having the same TV problem with Direct TV that I had a month ago that started the debacle about changing TV, phone and internet. I lost my satellite signal last night. I pay Direct TV for satellite service. When the signal goes out I have no service. I spent 2 hours and 20 minutes on the phone this morning. with three different people. After over an hour and a half with the first one they determined that I needed a service call. They want to charge me $50 for someone to come out and fix the problem. I said I’m not paying additional money as I’m already paying them for their service and I’m not receiving their service. To me, THEY need to fix it at their expense or stop charging me monthly. I asked to be connected to the custom retention department and I was connected to another tech representative (but I didn’t know that at the time) who also told me I had to pay the service fee. There was nothing else they could do. I told her I’ve only been a customer for 20 years and I wanted to cancel my service. She said, “fine, I’ll connect you to someone who can cancel the service”. That’s when I was connected to the real customer retention department and in 5 minutes got a service call scheduled for tomorrow for free and got a credit on my account. Why do they have to piss you off before something is done? I know many people will just go ahead and pay for the service call, but it’s the principle of it to me. I was so aggravated I was going to cancel immediately. As a bonus I’d have saved myself $100 a month. They just don’t need to get their customers so aggravated. GRRRR!
OK, I’m done ranting…..
What’s on your mind this weekend?